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For over 37 years we’ve made loyal, life-long customers by offering incredible service and exceptional quality. Order custom with confidence knowing we stand behind every single product we make. If you are not completely satisfied with your purchase, or any part of your experience, just let us know - and we'll make it right! Below is a button that will take you to our FAQs, as it pertains to our guarantee.
Questions? Contact: 866.215.3173 / firstname.lastname@example.org
We accept secured payments via:
- PayPal Credit (formerly Bill Me Later)
- American Express
- You may also break your payments into 4 parts. Each payment is due at a different stage, as the job progresses (Contact us for details)
To avoid this issue, we will provide you with clear and easy to follow measuring diagrams.
If you find that your measurements were slightly off don't fret! We will work with you to find the best solution.
There are many solutions that we can provide for you depending on your situation.
In most cases drapes can be altered, however if the issue cannot be corrected with simple resizing, we will replace or remake the product in the right size and give you up to a 50% discount on the redo.
You’re welcome to visit our showroom, located in Los Angeles California. However, we have found that it is best if you choose the fabric textures and hardware colors from the convenience of your own home under your home lighting.
We make this easy for you by shipping you large fabric samples that you can place against your walls and furniture to make the perfect choice.
In order to keep our prices affordable, we do not produce a printed version of our online catalog.
We add new items to our site very frequently making a printed version nearly impossible to keep current. Our web site is kept current with our latest designs and our full product selection, making it easy to view, search, and purchase your royal drapery design packages.
If you have questions about your order or any of our products, you can contact us either at 213-624-2120 or by emailing us at email@example.com .
We are very committed to customer satisfaction and will provide excellent assistance and customer care any way we can. Our business hours are Mon-Fri 8:00 AM – 7:00 PM PST.
Most of our customers find it easy to do the installation themselves. We have done everything possible to simplify the process for you and if you have access to a cordless drill, this installation is as easy as hanging a picture.
All of our hardware items have predrilled holes and include all the screws, anchors and everything that you need for installation. We also provide illustrated easy to follow diagrams and links to instructional videos.
If you need further help, phone support during installation is only a call away. We even install the drapery hooks into your drapes so once your hardware is up, the drapes simply slip into the back of the scroll wires and valances are draped over the hardware. This option is the least costly way to get your drapery project completed.
If you are still hesitant to take on the installation yourself, the best candidate for doing your installation would be any handyman or local installer, who has helped you around the house with small fixes in the past. He can handle the job and his rates will most likely be the best available since he knows your home and has worked with you already.
If you don’t work with a handyman and still need an installer referred to you, please let us know and we will search our database for a professional installer in your area who is familiar with our products and will be able to help you.
Clients should be aware that the Galaxy-Design cannot be held responsible for any color or texture variations between initial sample swatches and the delivered fabric orders. These occasional differences are due to the manufacturing processes.
Every fabric has its own characteristics, which affect how it performs. Galaxy-Design uses its best judgment at all times in advising clients on their choice of fabrics. However, the Company makes no assurance about the final appearance of any drapes or furnishings and accepts no responsibility for any defects, flaws, puckering or draping of fabrics due to fabrication.
All hardware is hand-painted and from time to time due to dye lot changes and the manufacturing process, they may not keep the same consistency of color and texture.
We will make every effort to complete all jobs in a timely manner. Our normal delivery time for custom drapery orders is between 4 and 6 weeks from the time all orders are confirmed. If there are any delays due to backorders of fabrics, backorders of hardware from our vendors, holiday delays, or delays due to special promotions, we will communicate them to you by email and keep you posted every step of the way.
Most standard draperies average about 84" long, however we recommend that you use draperies that are 90" long on a standard 8’ ceiling. The reason for this is to avoid having light come thru the top the window.
This number will depend on your personal preference regarding the fullness of your drapes. The standard fullness we use is 2.5 times. In other words: for a 45" wide window, 2 panels are required to cover the windows.
All of our custom drapes are made with fine quality lining to extend the life of your window treatments and enhance the way they drape.
Our fabric selection consists of luxurious chromatic silks, natural linens, cottons and polyesters.
This depends on where you are using them. Most common draw drapes are made of polyester fabrics. However, for stationery or side panels, silk or natural fabrics are recommended.
All of our drapery hardware is hand painted and goes through a full inspection and quality control process before it is released to be shipped.
Our normal delivery date for our non-crystal drapery hardware is 10-15 Business days and our normal delivery date for our crystal drapery hardware is usually between 15-20 business days.
We are committed to providing our customers with the very best possible product and service, however once the products leave our showroom, we have no control over the shipping and handling of the items.
If you receive your items and find something is missing or damaged, please contact us by the phone or email immediately and please take a picture of the damaged items and forward them to us.
We will work with you in contacting the shipping company to open a claim and once this process has been started, we will begin replacing the order to avoid further delays.
Once we have received the pictures we will gladly follow-up on this claim from our end and replace items as quickly as possible.